Support
Last updated September 24, 2026
Email support@coachh.app and a person will reply, usually within one business day.
Medical emergency? Call 911 or your local emergency number. If you’re thinking about harming yourself, call or text 988 in the US. Coachh can’t help in an emergency.
Common questions
How do I cancel my subscription?
Subscriptions are billed by Apple. On your iPhone go to Settings › your name › Subscriptions › Coachh Pro › Cancel. Deleting the app doesn’t cancel it.
How do I get a refund?
Apple handles refunds. Request one at reportaproblem.apple.com.
How do I delete my account?
In the app, open the menu › Settings › Delete account. It deletes your data from our systems right away. Workouts already saved to Apple Health stay there.
Can I get a copy of my data?
Yes. Settings › Export my data gives you your weights, meals, sets, check-ins, water and measurements as spreadsheet files.
The coach said something wrong or unsafe.
Press and hold the reply and choose “Report this reply”, or email us. The coach is AI and can make mistakes; it isn’t medical advice.
The coach says it's taking a short break.
The AI is briefly unavailable. Everything you log is still saved; try the chat again in a little while.
My Apple Watch isn't syncing.
Open Coachh on your iPhone once, keep Bluetooth on, and make sure the Watch app is installed from the Watch app on your iPhone. Logs made on the Watch wait and sync when the phone is reachable.
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